Dialler The Future's Calling

RAISE YOUR AGENTS' PERFORMANCE WITH MAXIMISED LIVE CALL TIMES. UTG ONE USERS SEE A 25% INCREASE IN SALES WITHIN THE FIRST 4 WEEKS.

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Java Rest API

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SQL Dialling

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DataWareHouse

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Auto Scaling

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Notifcation System

Any system alerts, warnings or calls to action will automatically pop up with the relevant instructions when an operative is logged into the system.

Omni channel

UTG One allows you to engage with your customers using voice, SMS, email, live chat and social media. Using omni-channel contact points, gathering and processing relevant data gains you more effective, successful campaigns.

Data Analytics

UTG One provides a comprehensive data analytics structure to enhance future customer engagement. Armed with data-mined intelligence, agents can better understand and engage with their customers.

Predictive Dialler

Predictive dialler, auto-dialler, contact centre solution, whatever you call it, the dialler has come of age. With enhanced features to get the most out of your agents and campaigns, the UTG One platform is a game-changer.

About

One platform, every customer.

UTG One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results.

The UTG One Platform

One solution for unified, data-driven, omni-channel customer communication.

  • Agent Performance Screen

    Agent can see their pause, wait, talk and warp history for the day on their agent screen.

  • Increase In Productivity

    Inbound email and customer chat while agent in even call which increase agent productivity.

  • Call History

    Agent can see their call history on screen while they are waiting and in pause.

  • Manual Transfer

    Easy manual transfer to preset, number, live agent and inbound groups.

  • Notification

    Inbound chat, email, message, call back and queue call notification.

1. The UTG One omni-channel platform enables contact centres to handle interactions across voice (integrated inbound/outbound dialler system), SMS, email, social, and live chat platforms.

2. Our comprehensive data analytics element helps businesses decide who to contact, what time to contact them and which channel to contact them on to maximise results.

3. UTG One clients spend more time interacting/communicating, generating business and improving customer service with new or existing customers.

4. UTG One customers have a higher rate of data penetration and see an improvement in their campaign performance, sales and customer retention.

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SECURITY AND RESILIENCE BUILT IN

When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform.

The integrity and security of your service and data is our top priority – along with achieving successful campaigns. It's One secure and resilient system.