The UTG One platform keeps your customer engagement and retention performance focused, using omnichannel contact points and gathering/processing relevant data to future-proof your profits.
The UTG One omnichannel platform connects customers to your business over multiple channels simultaneously. Skilled operatives can function on dedicated or multiple channels based on your requirements.
One platform, every customer.
UTG One offer a fully featured VOIP Web RTC Contact Solution which also functions as an ACD / IVR for inbound calls. The system is capable of inbound, outbound, and blended call handling.
Inbound - Key features and examples of use:
Oubound - Key features and examples of use:
With Web Chat you can: