Get more out of UTG One than you thought!
The modules element of the UTG One platform allow you garner the full capabilities of your team. Manage inbound and outbound calls, create scripts and lead everything through to the data collection and analytics tools to get the best possible CRM results.
The UTG One Data Analytics module allows our customers to create tailor-made rules to logically penetrate data based on demographic, insight driven or time driven logic across multiple campaigns and data sources.
The system can mine the database and profile the data via “Data Rules”
We can use the UTG One Data Analytics module to:
From this view operatives can view the customer
information, launch a script or data collection form
and view customer interaction from all channels.
Any system alerts, warnings or calls to action will
automatically pop up with the relevant instructions
when an operative is logged into the system.
This reduces error and management of operatives.
From this screen, agents
can view their performance
and to do list.
Agents can also initiate
manual outbound
communication or receive
inbound communication.
Happier agents means better performance, better performance equals greater results.
Our intuitive agent interaction hub requires minimum training and with our built in gamifcation reward system, it maximises leader/agent engagement ensuring better performance.
Real-time visibility and control for you and your team leaders across the entire platform
Instant scoring from Customers post interaction (i.e Rate today's call) / Instant feedback to Connex One users (Level, Experience, Credits) / Ability for managers to set their own Points rewarding system
All data within the Connex One platform provides useful insights via a friendly interface. Being informed allows our clients to make better decisions on how the data is utilised to maximise performance and data penetration.